Today the financial market has become extremely competitive and the Egyptian banking sector realized the importance of Customer Relationship Management and its potential to help them acquire new customers, retain existing ones, strengthen client loyalty  and maximize their lifetime value. In this context CIB created the GCR Group.
The GCR model may be new in Egypt but it has been adopted globally over the past 25 years . GCR is a sound business strategy that aims to identify the banks’s most profitable customers and devotes time and attention to expanding account relationships with those customers. This is provided through individualized marketing and customized all rounded model that provides various banking services through the business divisions and subsidiaries that the bank operates.
The GCR Relationship Officers manage a diversified portfolio and offer a full array of financial solutions to the top tier corporate clients. As of June 2013 the GCR portfolio under management comprises 67 groups incorporating 310 companies. Through CI Group Structure that is diversified between CIB’s divisions, CI Capital subsidiaries mainly (Brokerage, Investment Banking, Asset Management), CIL for Life Insurance, Corplease, Falcon and Egypt Factors. The GCR team is regarded as the trusted advisors to our clients.
Vision & Mission:
“CIB becomes a one-stop-shop financial solutions provider rather than a product provider with the aim of maximizing customer satisfaction and strengthening customer loyalty.”
Core Objectives:
•Broaden and deepen existing and new client relationships.
•Promote long-term customer loyalty through enhanced client focus
•Ensures prompt responsiveness and flawless execution on the delivery of all products and services.
•Enhance CIB’s relationship with the client and increases lifetime value of the client.
Contact Persons:
Soha Abou Zikry
Senior Vice President
Global Customer Relations Group
Work: +20237472584
Nivine El Nawawy
Vice President
Global Customer Relations Group
Work: +20237472577

Iman Mokhtar
Vice President
Global Customer Relations Group
Work: +20237475646
Thoraya Abou Hussein
Vice President
Global Customer Relations Group
Work: +20237472670